Just curious: If the "Gift" basket/certificate is sent to the agent as a thank you, is the agent supposed to send a thank-you for the thank-you?
A quick email acknowledging that it arrived is more than adequate if you ask me.
But you didn't, did you . . . ask me?
I would assume the same rules apply here that apply in any real life gift basket situation - you send a thank you if you feel like it or feel you should. My dad, who is a skin cancer surgeon, often does work pro-bono for needy patients or friends, so he regularly gets gift baskets. I don't know if he sends thank yous, but I've never seen him do it. On the other hand, if someone sent me a large gift basket for my birthday, I might send a thank you note. Who knows?